Shipping policy
Shipping Policy
Thank you for shopping with Velvettrenchvibes. We are committed to processing and delivering your orders safely and efficiently.
Shipping Locations
Velvettrenchvibes currently ships orders within the United States only. We do not offer international shipping at this time.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Orders are not processed or shipped on weekends or major U.S. holidays.
Estimated Delivery Time
After processing, orders typically arrive within 7–12 business days. The estimated total delivery timeframe is approximately 8–15 business days from the date of purchase.
Delivery times are estimates and may vary due to weather conditions, holidays, carrier delays, high order volumes, or other circumstances beyond our control.
Shipping Costs
We're happy to offer free shipping on all US orders shipped within the U.S. Any applicable shipping cost will be shown clearly at checkout before you complete your purchase.
Fulfillment
All Velvettrenchvibes orders are carefully packed and shipped from our fulfillment location in the United States.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your package's progress.
Incorrect or Incomplete Address
Please carefully review your shipping information before completing your purchase. Velvettrenchvibes is not responsible for delivery issues caused by incorrect or incomplete address information provided at checkout.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost during transit, please contact us. We will work with the shipping carrier to help investigate and resolve the issue.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of deliver. Please provide clear photos of the damaged item and its packaging so we can review the issue and determine the appropriate resolution.
Contact Information
Velvettrenchvibes
Albuquerque, NM 87110, USA
Phone: +1 469-492-3809
Email: support@velvettrenchvibes.com