Privacy policy

Last Updated: September 27, 2026

Velvettrenchvibes respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, use our services, or contact us.

Our online store is powered by Shopify.

Personal Information We Collect

Depending on how you interact with our store, we may collect:

  • Contact information: name, email address, phone number, billing address, and shipping address.
  • Order information: products purchased, returned, exchanged, or canceled, together with related transaction details.
  • Payment information: payment and transaction information submitted during checkout and processed by Shopify or the payment provider you select.
  • Account information: login details, preferences, and account settings if you create an account.
  • Customer communications: information you provide when contacting customer support or live chat.
  • Device and usage information: IP address, browser type, device type, identifiers, pages viewed, and website interactions.
  • Cookie and advertising information: information collected through cookies, pixels, tags, and similar technologies.

How We Collect Information

We may collect personal information:

  • Directly from you when you place an order, create an account, or contact us.
  • Automatically when you browse or interact with our website.
  • From Shopify and service providers that support our store.
  • From analytics and advertising partners where permitted by applicable law.

How We Use Your Information

We may use personal information to:

  • Process payments, orders, shipping, returns, and refunds.
  • Provide customer service and order communications.
  • Operate, secure, maintain, and improve our website.
  • Detect fraud, unauthorized activity, or security threats.
  • Measure website traffic and customer interactions.
  • Provide and measure marketing and advertising where permitted.
  • Meet applicable legal, accounting, tax, and business obligations.

Cookies, Analytics, and Advertising

Velvettrenchvibes uses cookies and similar technologies for:

  • Essential functions: cart, checkout, account features, security, and website operation.
  • Analytics: understanding traffic, performance, and website interactions.
  • Advertising: measuring campaigns and supporting relevant advertising.

Our store uses:

  • Google Analytics 4 (GA4)
  • Google Tag Manager
  • Google Ads conversion and remarketing technologies
  • Meta/Facebook Pixel
  • Pinterest Tag
  • TikTok Pixel

These providers may receive device, browsing, interaction, or advertising-related information when their technologies operate on our website.

You may manage available cookie preferences through our website privacy controls and your browser settings. Disabling certain cookies may affect some website functions.

How We Share Information

We may share personal information only when reasonably necessary with:

  • Shopify, which hosts and supports our online store.
  • Payment providers and payment networks.
  • Shipping, fulfillment, and delivery providers.
  • Customer-support, security, fraud-prevention, and technology service providers.
  • Analytics and advertising partners, including Google, Meta, Pinterest, and TikTok.
  • Government authorities, courts, regulators, or other parties when required by law.
  • Parties involved in a legitimate merger, acquisition, restructuring, or transfer of business assets.

We do not disclose personal information for purposes unrelated to operating, supporting, protecting, or promoting our business except where permitted or required by law.

Shopify

Our store is hosted by Shopify. Information submitted through Velvettrenchvibes may be processed by Shopify and its service providers as necessary to provide ecommerce, checkout, security, and related services.

Shopify may process information in locations outside your state or country.

Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to personal information we maintain about you.
  • Request correction of inaccurate information.
  • Request deletion of certain personal information.
  • Request a portable copy of certain information.
  • Opt out of certain advertising or data-sharing activities where applicable.

We may need to verify your identity before completing certain requests.

To exercise an applicable privacy right, contact us using the information at the end of this policy.

Marketing Communications

You may unsubscribe from promotional emails at any time using the unsubscribe link included in those messages.

We may still send necessary transactional communications relating to orders, payments, shipping, returns, security, or customer service.

Data Security

We use reasonable safeguards designed to protect personal information against unauthorized access, misuse, loss, or disclosure.

No method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, prevent fraud, and meet legal obligations.

Children's Privacy

Velvettrenchvibes is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us.

Third-Party Links

Our website may contain links to third-party websites or services. Those third parties are responsible for their own privacy and security practices.

We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, business practices, or legal requirements change.

The current version and revised date will be posted on this page.

Contact Information

For privacy questions, requests, or concerns, contact:

Velvettrenchvibes

Email: support@velvettrenchvibes.com
Phone: +1 (505) 932-6895
Address: 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States
Live Chat: Available on-site
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT)
After-hours response: Within 24 business hours