Payment Policy

This Payment Policy explains how payments are processed and handled for orders placed through Velvettrenchvibes.com.

1. Accepted Payment Methods

Velvettrenchvibes accepts the payment methods available at checkout.

Depending on your location, device, and checkout settings, available payment options may include major credit cards, debit cards, digital wallets, accelerated checkout options, and other payment methods supported by our payment providers.

The payment methods available to you will be displayed during checkout.

2. Payment Currency

All prices are listed in U.S. dollars (USD) unless otherwise stated.

If you use a payment method linked to another currency, your bank or payment provider may apply currency conversion rates or additional fees. Velvettrenchvibes is not responsible for currency conversion charges or bank fees.

3. Payment Authorization

When you place an order, your selected payment method may be authorized or charged during checkout.
Orders will only be processed after payment has been successfully completed.
If a payment is declined, expired, incomplete, flagged for review, or otherwise unsuccessful, the order may not be processed.

4. Secure Checkout

Velvettrenchvibes uses secure checkout technology designed to help protect your payment information.
Payment transactions are processed through trusted third-party payment providers. We do not store your complete credit card number or card security code.

5. Billing Information

You agree to provide accurate and complete billing information when placing an order, including your name, billing address, email address, phone number, and payment details.
An order may be delayed or canceled if the provided billing information cannot be verified.

6. Fraud Prevention

For customer protection and payment security, certain orders may be reviewed for potential fraud or unauthorized activity.
Velvettrenchvibes reserves the right to cancel or refuse orders that appear suspicious, unauthorized, high-risk, or inconsistent with our security requirements.
If additional verification is necessary, we may contact you using the email address or phone number provided during checkout.

7. Failed or Duplicate Payments

If you believe you have been charged more than once for the same order, please contact us at support@velvettrenchvibes.com and provide your order number and relevant payment information.
If a duplicate charge is confirmed, we will work with the payment provider to help resolve the issue.
Temporary pending authorizations may appear on your bank statement. These are generally released automatically according to your bank or payment provider's processing procedures.

8. Discounts and Gift Cards

Discount codes, store credits, or gift cards must be applied before completing checkout.
We may not be able to apply a discount after an order has been placed.
Discount codes may be subject to specific conditions, including product restrictions, expiration dates, minimum order values, customer eligibility, or promotional terms.

9. Refunds

Approved refunds will generally be issued to the original payment method used for the purchase.
For more information about returns and refunds, please review our Refund & Return Policy.
Once a refund has been processed, your bank or payment provider may require additional time to make the funds available in your account.

10. Contact Information

Store Name : Velvettrenchvibes
Email : support@velvettrenchvibes.com
Phone : +1 (609) 418-2075
Address : 1209 Mountain Road Pl NE, Albuquerque NM 87110, United States