Refund policy
At Velvettrenchvibes, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.
1. Return Window
We accept eligible returns within 30 days of delivery.
The return period begins on the date the carrier confirms that your package was delivered. To request a return, please contact us at support@velvettrenchvibes.com within 30 days of delivery.
2. Return Eligibility
To qualify for a return, the item must be:
- New and unused.
- In its original packaging.
- Complete with all original accessories, manuals, tags, and included parts.
- Returned in the same condition in which it was received.
We accept returns for both defective and non-defective products, including items that do not meet your expectations, provided they meet the conditions outlined in this policy.
3. Non-Returnable Items
Some products may not be eligible for return due to hygiene, safety, personalization, or product condition requirements.
- Bedding products that have been opened or used.
- Kitchen & Dining products that have been used or are not in resalable condition.
- Décoritems that have been personalized, customized, or made to order.
- Personalized, customized, engraved, or made-to-order products.
- Items marked as Final Sale at the time of purchase.
- Products damaged due to misuse, improper care, normal wear and tear, accidental damage, or unauthorized repairs.
If you are unsure whether a specific item qualifies for a return, please contact us before sending the product back.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 7 days of delivery at support@velvettrenchvibes.com.
Please provide:
- Your order number.
- Clear photos or a video showing the issue.
- Photos of the product packaging.
- A brief description of the problem.
After reviewing your claim, we may provide a replacement, refund, store credit, or another appropriate resolution.
For approved claims involving damaged, defective, or incorrect items, Velvettrenchvibes will cover the return shipping cost when a return is required.
5. Return Shipping Costs
For returns resulting from a change of mind, buyer's remorse, incorrect size or color selection, or ordering the wrong product, the customer is responsible for the return shipping cost.
For approved returns involving damaged, defective, or incorrect products, Velvettrenchvibes will cover the return shipping cost.
Original shipping charges are non-refundable unless the return is the result of an error on our part.
6. How to Return an Item
Returns are handled by mail.
Before sending an item back, please contact support@velvettrenchvibes.com to request return authorization and receive any applicable return instructions.
Please do not send products back without contacting us first. Unauthorized returns may not be accepted.
7. Return Address
Approved returns should be mailed to:
Velvettrenchvibes Returns
1209 Mountain Road Pl NE, Albuquerque NM 87110, United States
Please contact us before shipping your return so we can confirm the return details and provide any necessary authorization information. Include your order number with your return package to help us process it efficiently.
8. Refund Processing
Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.
If your refund is approved, the amount will be credited to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to post the refund to your account.
9. Exchanges
We accept exchanges for eligible products when replacement stock is available.
If you would like to exchange an item for a different color, variant, or replacement product, please contact us at support@velvettrenchvibes.com.
If the requested replacement is unavailable, we may offer a refund or store credit.
10. Order Cancellations
You may request an order cancellation within 24 hours of placing your order.
Once an order has been processed, packed, or shipped, cancellation may no longer be possible. If the order has already shipped, you may request a return after delivery in accordance with this policy.
11. Refused or Undeliverable Orders
If an order is refused, unclaimed, or returned to us because of an incorrect address, an unavailable recipient, or unsuccessful delivery attempts, we will review the situation after the package has been returned.
Additional shipping charges may apply if the order needs to be reshipped.
Refunds for refused or undeliverable orders may exclude original shipping charges and applicable carrier fees.
12. Late or Missing Refunds
If your refund has been approved but you have not received it after 10 business days please:
1. Check your bank or payment account.
2. Contact your card issuer or payment provider.
3. Contact us at support@velvettrenchvibes.com if the refund is still not showing.
Contact Information
Store Name : Velvettrenchvibes
Email : support@velvettrenchvibes.com
Phone : +1 (609) 418-2075
Address : 1209 Mountain Road Pl NE, Albuquerque NM 87110, United States