Refund policy
Last Updated: September 27, 2026
At Velvettrenchvibes, we want returns to be clear and straightforward. Eligible items may be returned within 30 days of delivery under the conditions below.
Return Window
We accept eligible returns within 30 days of delivery. The return period begins on the date the carrier marks the order as delivered.
To start a return, contact support@velvettrenchvibes.com before sending the item back.
Return Eligibility
To qualify for a return, the item must be:
- New and unused.
- In the same condition in which it was received.
- In its original packaging.
- Complete with any included parts, accessories, manuals, or tags.
We accept eligible returns for both defective and non-defective items.
Non-Returnable Items
The following items cannot be returned:
- Opened or used bedding.
- Used Kitchen & Dining items.
- Personalized, customized, or made-to-order items.
- Items marked Final Sale at the time of purchase.
- Items damaged through misuse, improper care, normal wear, accidental damage, or unauthorized repair.
If you are unsure whether an item is eligible, contact us before returning it.
Damaged, Defective, Incorrect, or Incomplete Orders
If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us within 7 days of delivery.
Please provide:
- Your order number.
- A brief description of the issue.
- Clear photos or video of the item.
- Photos of the packaging when relevant.
After reviewing the request, we will provide the appropriate return, replacement, exchange, or refund instructions.
This reporting period does not limit any rights available under applicable law.
Return Shipping
Return shipping is free for all eligible returns.
Once your return is approved, Velvettrenchvibes will provide the applicable prepaid return label and return instructions.
Restocking Fee: None.
Please do not mail an item before receiving return authorization and instructions from us.
How to Return an Item
Returns are accepted by mail.
- Contact support@velvettrenchvibes.com within the applicable return period.
- Provide your order number and requested return details.
- Wait for return approval and your prepaid return label.
- Pack the item securely and follow the provided return instructions.
Returns sent without prior authorization may delay processing.
Return Address
Approved returns should be sent to:
Velvettrenchvibes Returns
1209 Mountain Road Pl NE
Albuquerque, NM 87110
United States
Please contact us before mailing a return so we can confirm the return details and provide the correct shipping instructions.
Refunds
After we receive and inspect the returned item, we will notify you of the refund status.
If approved, the refund will be issued to the original payment method within 10 business days after approval. Your bank or payment provider may require additional time to post the funds to your account.
If more than 10 business days have passed since we approved your refund and it is still not showing, please contact us.
Exchanges
Eligible items may be exchanged when the requested replacement is available.
To request an exchange, contact support@velvettrenchvibes.com. If the requested item is unavailable, we will arrange an appropriate refund instead.
Contact Information
For return, exchange, or refund assistance, contact:
Velvettrenchvibes
Email: support@velvettrenchvibes.com
Phone: +1 (505) 932-6895
Address: 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States
Live Chat: Available on-site
Support Hours: MondayβFriday, 9:00 AMβ5:00 PM Mountain Time (MT)
After-hours response: Within 24 business hours